Frequently Asked Questions
Yes. Remote sessions can often be adapted to the space and equipment available to you. Let the instructor know about any limitations before the session begins.
If you cannot attend your scheduled session, review the applicable cancellation, rescheduling, or recording policy for your membership or class.
Check your internet connection and make sure your device’s audio and camera permissions are enabled. If you are unable to connect, follow the technical instructions provided with your session.
Wear comfortable workout clothing and appropriate footwear. Have water and any equipment listed in the session information nearby before the class begins.
A camera and microphone are recommended so you can see the instructor, receive guidance, and participate in the session. If available, position your camera so the instructor can see your full range of movement.
Plan to join approximately 5–10 minutes before the scheduled start time to make sure your connection, audio, and video are working properly.
You can generally use a computer, tablet, or smartphone with a reliable internet connection.
Most remote sessions can be accessed through a web browser or the designated meeting platform. Follow any instructions provided before your session.
Use the session link provided with your booking or membership information. Click the link at the scheduled time to enter the session.
Inform the instructor before the session begins about any injury, limitation, or movement concern. Exercises may be modified when appropriate, or you may be advised to obtain medical clearance before participating.
Classes are designed to accommodate different fitness levels. Exercises can generally be modified based on your current abilities and training experience.
Use the scheduling or booking system to cancel or reschedule your session. Review the cancellation policy for any applicable time requirements.
If you arrive late, enter quietly and check in with the instructor before joining the session. Depending on the activity, you may need to complete a brief warm-up before participating.
Classes are held at the designated club or training location listed with your session information. Check your booking confirmation for the specific location and any additional instructions.
Arrive approximately 10–15 minutes before the scheduled start time so you have enough time to get settled and prepared.
Wear comfortable, breathable clothing that allows you to move freely. Athletic shoes with good support are recommended.
Bring water, a towel, and any personal items or equipment specifically requested for the session. Wear comfortable clothing and appropriate athletic footwear.